About

Queensryche Merchandising provides a 30 day money back guarantee on all products purchased. Please return items to Queensryche at the address listed with a note to include your name, address, reason for return and method of refund.  Shipping & Handling charges are non-refundable. The following terms must be met:

• Return the merchandise within 30 days of your original delivery of order.
• The product must be returned in new, re-sellable condition.
• Merchandise must be returned in original packaging.
• CD’s and DVD’s (and anything factory sealed) must return un-opened.
• You must pay return shipping expenses.

Queensryche Merchandising will NOT accept returns or process refunds:

• On items that have been previously opened (CD’s DVD’s or anything that is factory sealed).
• If items arrive at Queensryche Merchandising damaged due to improper packaging by the customer.
• If clothing items returned have been worn and/or cleaned

All returns need to be sent to the follow address:

The Queensryche Campaign
P.O. Box 219, PMB 168
Duvall, WA 98019
( 8 6 6 ) – 8 4 3 – 4 7 1 9

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of the original delivery, we will issue credit to your charge account. You may elect to receive store credit in the value of your original purchase, less shipping & handling or to simply receive a refund in the amount of your original order less shipping & handling. Those who pay via check have the option to receive store credit or be refunded by check.